Most business owners finish the week wondering where the time went. For many creative entrepreneurs this is a signal to clear their schedules by outsourcing; the newest trend for busy proprietors is aligning with outside experts for every task that doesn’t entail finding customers and generating sales.
Goals give you focus, allowing you to trim the fat where needed.
Thanking your customers lets them know you value their patronage. It’s also a great way to build loyalty and encourage repeat business. There are lots of simple, inexpensive ways to thank customers. Just saying “thank you” is a good first step.
According to research, you can either adopt the latest best practices for customer service, or watch as your brand image erodes in front of your eyes.
In our digital age, online defamation can be life-threatening for a small business, which relies on word-of-mouth and reputation to attract new customers and retain current ones. Here are some suggestions for dealing with unfair and libelous online content.
Some organizational cultures are laid-back and chill. Some are edgy and hip. Some are fast-paced and full-throttled, while others are buttoned down and deliberate. Culture underpins the behavioral expectations and ethical standards of a company. It also dictates the style and character of the firm and determines the type and caliber of talent that is attracted to it.
If you have developed a healthy, mutually beneficial working relationship with a client and built a solid foundation of trust, there is a potential for referrals.
In business, it’s all about the details. In fact, as most successful business people know, it’s the little details that, if ignored, can bring down even huge corporations.
The fiber of our business being is our ability to multitask to the point of strain, stress, and exhaustion. But in trying to “do more” are we’re really just “doing less”?
There’s a principle in fraud prevention circles known as the 10-10-80 rule. According to the rule, 10% of employees will not steal under any circumstances, 10% will steal at any opportunity and 80% of employees will steal if they can rationalize the act.