Most business owners finish the week wondering where the time went. For many creative entrepreneurs this is a signal to clear their schedules by outsourcing; the newest trend for busy proprietors is aligning with outside experts for every task that doesn’t entail finding customers and generating sales.
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When people complain about your product, service or organization, they are telling you that their needs haven’t been met. If you listen carefully to what they say, their complaints may alert you to a real or potential problem, suggest a better way of handling things, or help you improve your business.