Most business owners finish the week wondering where the time went. For many creative entrepreneurs this is a signal to clear their schedules by outsourcing; the newest trend for busy proprietors is aligning with outside experts for every task that doesn’t entail finding customers and generating sales.
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According to research, you can either adopt the latest best practices for customer service, or watch as your brand image erodes in front of your eyes.
When people complain about your product, service or organization, they are telling you that their needs haven’t been met. If you listen carefully to what they say, their complaints may alert you to a real or potential problem, suggest a better way of handling things, or help you improve your business.
Like elite athletes, successful entrepreneurs are always up for challenges. It doesn’t matter what economic situations they face, elite entrepreneurs are constantly finding ways to improve. Great managers achieve steady success regardless of occasional setbacks.